Shining Key Software
"Personalized Software Solutions on a Limited Budget"
Landlord's Recordkeeper Support
Help Questions/Answers



Installation Questions

I'm running Windows 11 and I'm getting warnings to make sure that I trust LR_Setup before Windows will lt me open it.
This behavior has been reported in Windows 11 because of the built-in Windows Defender SmartScreen. Landlord's Recordkeeper has legal copyright and a valid security certificate. It has been tested by multiple virus apps and is safe. If you would like a more detailed explanation, read this document.

I'm getting a warning from my anti-virus program that LR_Setup is unrecognized and might pose a danger to my computer.
This behavior has been reported, especially in Windows 10 because of the built-in Windows Defender SmartScreen. Landlord's Recordkeeper has legal copyright and a valid security certificate. It has been tested by multiple virus apps and is safe. If you would like a more detailed explanation, read this document.

When I click the icon for LR_Setup, nothing happens.
Your system is probably set up to block downloads from unrecognized sources. Shining Key Software is a small independent developer and has not yet earned its classification by the major companies as a "trusted" source. Right-click the LR_Setup icon, select Properties from the pop-up menu, and under the General tab, unblock the file. For more information, read this document.

I'm a little concerned about downloading the .NET framework as part of the installation. Is it necessary?
The .NET framework is a system structure that supports the running of certain programs in Windows. There are different versions of the .NET framework, and which version or versions are installed on your system will depend on its age and upon other software that you have installed. In a Windows 10 installation, for instance, the update will likely not need to occur because a compatible .NET framework is included as part of Windows 10.
Even if you abort the .NET installation, Landlord's Recordkeeper may still be able to run, depending upon what version(s) of the .NET framework might already be on your system. Try to run the program. If it starts up, you should be fine. If not, run the setup again and allow the .NET download.


Using "Landlord's Recordkeeper"

I've added an IRS Category, but I don't want it displayed any more. How do I remove it?
The program is designed not to remove a category once it's been added. There's always a possibility that entries might have been made in that category for some other property on the list. Just ignore it. It won't affect any of the calculations.

General Questions

Is there a Mac version of Landlord's Recordkeeper?
At this time, the program is available in the Windows version only.



Support Guy
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Shining Key Software
P.O. Box 304
Ringwood, NJ  07456
Shining Key Software is a software developer registered with the State of New Jersey.